Mitel Phone Systems

When dealing with guests, the little things do matter, like greeting guests by name, managing privacy, and ensuring guest services are delivered in a timely manner. Hotels can benefit from many embedded hospitality features developed in line with industry requirements to ensure guests enjoy the best possible service.

Mitel’s hospitality solution simplifies and reduces training requirements within a busy hotel environment. New staff become effective and are able to focus on guest service.

By equipping staff with wireless phones and deploying a ticketing system, common tasks can be allocated and tracked to conclusion. Where agreed service levels arein danger of being missed, the task can be escalated to a team leader. Location tracking further enhances hotel operations by reducing staff footfall. Historical reporting can enable management to analyse workload, optimise staffing levels and ensure service levels are never missed.

Mitel’s open approach enables hotels to benefit from the latest technology and protect investment in traditional telephony wherever it makes sense. Mitel’s architecture allows hoteliers freedom to move between proprietary hardware, industry standard servers, and private and public cloud deployments.