Mitel Phone Systems

From Economy to Luxury hotels, EthoStream can support your communication needs.

Your Team of PBX-perts

EthoStream is now a division of DCI Design Communications. DCI has 25 years of experience in designing, installing, and maintaining Mitel systems to meet the exacting requirements of our individual customers.

Mitel Hotel PBX Systems
  • As a Mitel AUTHORIZED PARTNER, DCI adheres to Mitel’s strict qualifications, including factory-approved training for proficient installation and maintenance of Mitel systems.
  • DCI’s entire installation, service, and project management staff are fully trained and certified on our industry-leading products and services.
  • DCI has also committed to stocking an appropriate level of spare equipment to ensure our clients have the parts needed to maintain their systems, if and when you need them.
  • Mitel stands behind DCI and their products products by assuring spare parts availability for the sooner of five (5) years after manufacturer discontinuance or seven (7) years from installation.

Key Benefits of an EthoStream PBX Solution

A new Mitel PBX system has benefits for everyone at your hotel.

Guest Benefits

  • Great Handsets
  • Dependable Wake-up Service
  • Ease of Use
  • Reliable Service

Staff Benefits

  • Increased Efficiency
  • User-Friendly Operation
  • Full-Featured Console
  • Quick Access to Information

Management Benefits

  • Comprehensive Solution
  • Cost-effective
  • Flexible Implementation
  • Integrated Applications

Challenges Facing Hoteliers

Hotel operators shouldn't need to worry about how their PBX will support their business. With EthoStream and Mitel we can handle all of today's challenges.

When dealing with guests, the little things do matter, like greeting guests by name, managing privacy, and ensuring guest services are delivered in a timely manner. Hotels can benefit from many embedded hospitality features developed in line with industry requirements to ensure guests enjoy the best possible service.

The Mitel Cordless Front Desk allows staff to move between tasks more effciently using cordless handsets or headsets. These devices also help you to make a good impression by eliminating unsightly cabling.

Mitel’s hospitality solution simplifies and reduces training requirements within a busy hotel environment. New staff become effective and are able to focus on guest service.

By equipping staff with wireless phones and deploying a ticketing system, common tasks can be allocated and tracked to conclusion. Where agreed service levels arein danger of being missed, the task can be escalated to a team leader. Location tracking further enhances hotel operations by reducing staff footfall. Historical reporting can enable management to analyse workload, optimise staffing levels and ensure service levels are never missed.

Mitel’s open approach enables hotels to benefit from the latest technology and protect investment in traditional telephony wherever it makes sense. Mitel’s architecture allows hoteliers freedom to move between proprietary hardware, industry standard servers, and private and public cloud deployments.